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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis Pardue

August 20, 2026

5  out of  5
rating by Travis Pardue
"Very friendly and able to work with my schedule"
We responded:
"Thanks so much for the amazing review, Travis! We really appreciate your support here in Suwanee. Just reach out anytime if you need us - we’re here for you. "
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Niesha Walker

August 17, 2026

5  out of  5
rating by Niesha Walker
"Great knowledge of savings and benefits."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Sherri Mason

August 15, 2026

5  out of  5
rating by Sherri Mason
"Mason was very knowledgeable, thorough and professional. I was happy with my insurance quote and look forward to being a State Farm customer."
We responded:
"Thanks so much for the amazing review, Sherri! We really appreciate your support here in Suwanee. Just reach out anytime if you need us - we’re here for you. "
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Ramond Foster

August 4, 2026

5  out of  5
rating by Ramond Foster
"Nia was very courteous and kind. She resolved my issue after explaining what happened even went a step further by informing that the said charges are allowed twice a year!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Penny May

August 4, 2026

5  out of  5
rating by Penny May
"Algesia and Jake did a great job setting up and finalizing my insurance. Thankyou both."
We responded:
"Thank you for your kinds words!"
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Jose Angel Berardinelli

August 2, 2026

5  out of  5
rating by Jose Angel Berardinelli
"Easy, fast, good deal."
We responded:
"Thank you so much for the 5 stars, Jose! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Evan Suber

July 29, 2026

5  out of  5
rating by Evan Suber
"Mason was very patient and helpful throughout the process of getting new coverage for my home and car. He took the time to answer my questions, explain my options, and make sure I felt comfortable with my decisions. I truly appreciate his professionalism and excellent customer service!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Ida Sims

July 29, 2026

5  out of  5
rating by Ida Sims
"Very nice and polite young man. He told me what I needed, and he delivered. Great personality and customer service."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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fusion99

July 28, 2026

5  out of  5
rating by fusion99
"Very courteous and friendly staff that are very helpful and informative. Recommended."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Suwanee. "
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William Jefferson

July 24, 2026

5  out of  5
rating by William Jefferson
"My entire experience was professional and painless. Great company to do business."
We responded:
"Thank you, William! I'm happy to know that your experience was both professional and smooth. Our office is committed to providing such service consistently. Let us know if there's anything else we can assist you with!"
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patrice butler

July 22, 2026

5  out of  5
rating by patrice butler
"I would like to give a great experience I had with Aylesia. She was very knowledgeable and helpful with helping me get auto insurance. Her willingness and expertise was top notch. She provided exceptional professional and personal service. Glad I’m with State Farm. She made my decision so much better."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Chance K

July 20, 2026

5  out of  5
rating by Chance K
"Very friendly and was incredinly helpful with setting up my insurance policy. They also did their absolute best in making sure I could get the best possible deals and prices which was much appreciates."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Edward Skaggs

July 20, 2026

5  out of  5
rating by Edward Skaggs
"He was very helpful. I appreciate his service"
We responded:
"Thank you, Edward! I'm happy to know you found the service helpful. Your appreciation means a lot to us. If there's anything else you need, feel free to reach out!"
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chris ballard

July 17, 2026

5  out of  5
rating by chris ballard
"We reached out to Matt in hopes of finding a more pleasant experience overall and better pricing. Matt was able to meet both expectations. He was patient and thoroughly strived to answer all of our questions and concerns. He explained all information in detail. He exceeded our expectations with providing help. He has made the transition from one insurance company to another seamless. If you’re planning on switching companies in the future, I will save you the time and suggest reaching out to Matt so that you too will have a seamless experience."
We responded:
"Thank you so much for the 5 stars, Chris! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Dennis O'Connor

July 14, 2026

5  out of  5
rating by Dennis O'Connor
"Mason Antwine helped me through the process smoothly and without any pressure. He was efficient, friendly and professional. Thanks, Mason!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Derek Huff

July 13, 2026

5  out of  5
rating by Derek Huff
"Mason was extremely knowledgeable and willing to help with all of my needs. Car, Homeowners, and Life insurance!"
We responded:
"Derek, thank you for the fantastic review! We’re always here to support you with your insurance needs in Suwanee. "
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Peter Graham

July 9, 2026

5  out of  5
rating by Peter Graham
"Mason was so very helpful and patient...I'm sure I probably asked him the same questions several times. He was so friendly yet professional And he managed to save us a good chunk of money without losing any of the coverages we had...I would recommend Mason to any and all of our friends and neighbors."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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jeremy rochefort

July 7, 2026

5  out of  5
rating by jeremy rochefort
"Mason did an awsome job thank you sir."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Kisha

July 1, 2026

5  out of  5
rating by Kisha
"Very informative, great at explaining all the different options available. All around great service 10 out of 10 recommend 👌🏽"
We responded:
"Thank you for the amazing review, Kisha! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Michael Andrews

June 30, 2026

5  out of  5
rating by Michael Andrews
"Mason was very helpful and knowledgeable Thank very much"
We responded:
"Thank you for the amazing review, Michael! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Deborah

June 30, 2026

5  out of  5
rating by Deborah
"Mason was incredibly helpful and informative with setting me up with a new policy. He made the transfer to State farm super easy. Thank you so much!"
We responded:
"Thank you for your kind review of State Farm Agent Jake Ottoson’s Team. We appreciate it!"
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Thommee Dee

June 29, 2026

5  out of  5
rating by Thommee Dee
"Dolapo Richards was very knowledgeable, professional and friendly. Thank you for getting me switched over to better rates."
We responded:
"Thank you for the amazing review, Thommee! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Donna Blanton

June 25, 2026

1  out of  5
rating by Donna Blanton
"Jake is great but his staff and office manager are rude, incompetent and down right nasty!!!!! And they wouldn't let me talk to Jake about my problem.Dont get your insurance here, you will regret it"
We responded:
"Thank you for taking the time to leave this review. We regret that your experience with us was less than satisfactory, Donna. We take every concern seriously here at our office and we want it to be known we've done everything we possible can to service your account. We will take your feedback and ensure we are better moving forward because of it. Have a blessed day."
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Mihir

June 17, 2026

5  out of  5
rating by Mihir
"We recently decided to switch our insurance coverage to a local office for more reliable communication. And from the day that I submitted my request for a quote to switching our coverages to State Farm has been a very smooth process. We can't speak enough good things about Matt - his friendliness, care, patience and diligence in reviewing our quotes, answering our questions both via email and a lengthy call to thoroughly walk us through our quotes as we compared them against our existing coverages, and helping us maximize our discounts and understand extended options. Despite having important personal events coming around the corner, Matt still took the time to help us switch over.

We're grateful and very much looking forward to working with Jake's Office and team. And feel a greater peace of mind, just seeing first hand their reliability. Jake & Matt - thank you, both."
We responded:
"Mihir, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jake Ottoson’s Team—we are always here to help!"
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LaShawndra Sheltom

June 12, 2026

5  out of  5
rating by LaShawndra Sheltom
"⭐⭐⭐⭐⭐

I had an excellent experience working with Dolapo Richards at State Farm. From the moment we spoke, he was professional, knowledgeable, and incredibly helpful. Purchasing insurance can sometimes be confusing, but Dolapo made the entire process simple, straightforward, and stress-free.

He took the time to explain all of my options thoroughly, answered every question I had, and made sure I fully understood my coverage before making any decisions. I never felt rushed or pressured. Instead, I felt like he genuinely cared about helping me find the right policy for my needs and budget.

What impressed me most was his patience, attention to detail, and commitment to providing outstanding customer service. It’s rare to find someone who is not only highly knowledgeable but also personable and easy to talk to. He made me feel valued as a customer and gave me confidence that I was making the best decision for myself and my family.

If you’re looking for an insurance agent who is honest, responsive, and truly dedicated to helping people, I highly recommend Dolapo Richards. This was one of the best customer service experiences I’ve had in a long time, and I’m grateful for all of his assistance.

Thank you, Dolapo, for making the transition to State Farm such a positive experience!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jake Ottoson’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"